IHSS quality assurance program

CSS has facilitated the IHSS Quality Assurance Program in Mono County since 2002 and in Alpine County since 2018. ​

 

Program services include quarterly reviews of case files to ensure compliance with State and Federal regulations; training to social workers on new program updates and fraud prevention; monitoring social workers to ensure timely and accurate assessments and reassessments; quarterly home visits with IHSS recipients to ensure quality of services provided; creation of policies and procedures to improve the quality of the IHSS program; monitoring of cases for instances of fraud, neglect, or abuse; quarterly reports to the State on the functioning of the county IHSS program for recipients and providers, as well as performance of IHSS social workers; and the creation and implementation of quality improvement measures for the county IHSS program.